Water Softener

By Boiler Serve UK

Covering Hull & East Yorkshire


The Problems With Hard Water

Clothes washed in hard water often look dingy and feel harsh and scratchy. The hardness minerals combine with some soils to form insoluble salts, making them difficult to remove. Soil on clothes can introduce even more hardness minerals into the wash water. Continuous laundering in hard water can damage fibres and shorten the life of clothes by up to 40 percent.

Water Systems & Pipework

Hard water also contributes to inefficient and costly operation of water-using appliances. Heated hard water forms a scale of calcium and magnesium minerals (limescale deposits) that can contribute to the inefficient operation or failure of water-using appliances. Pipes can become clogged with scale that reduces water flow and ultimately requires pipe replacement.


When washing dishes, especially in a dishwasher, hard water may cause spotting and filming on your crockery. The minerals from hard water are released faster when it comes into contact with heat, causing an increase in the amount of spotting and filming that occurs. This problem is not a health risk, but it can be a nuisance to clean and reduce the quality of your crockery.


Bathing with soap in hard water leaves a film of sticky soap curd on the skin. The film may prevent removal of soil and bacteria. Soap curd interferes with the return of skin to its normal, slightly acid condition, and may lead to irritation. Soap curd on hair may make it dull, lifeless and difficult to manage.

Water Softeners

Imagine a world of soft water:

  • Scale-free bathrooms and kitchens
  • Save up to 12% on your water heating bills
  • Enjoy luxuriously soft water 24/7

What are the Benefits?

Preventing scale in the hot water system and around taps

Removing existing scale

Reducing boiler fuel cost and heating system maintenance costs

Preventing soap scum, which is evident around the bath and sink

Improving the texture of laundry by preventing detergent scum deposits within the fibres of clothes, bedding, etc

Reducing soap and detergent costs

Healthy Recipe Book

How Does a Water Softener Work?


Water Softeners are designed to remove the minerals, calcium and magnesium that cause scale and scum. They are intended to treat the whole house supply, so they are installed close to the point where the water supply enters the premises. Softeners have been used since 1903 to prevent scale in boilers, so the technology is well understood and their performance is predictable and reliable.

They involve a process called ion exchange which uses an ion exchange resin. The resin comprises tiny polymeric beads which are specially formulated so that they can be charged with certain ions. Calcium and magnesium, the causes of scale and scum in hard water, are referred to as ions, and as water passes through the resin the calcium and magnesium ions swap places with the sodium ions on the resin. Sodium salts, unlike calcium and magnesium, are highly soluble so sodium does not cause scale or scum. When all the sodium ions have been exchanged for calcium or magnesium, the resin must be regenerated by recharging it with sodium ions. This is done by flushing the resin with salt solution (brine).

Softeners are supplied in different shapes and sizes. All have a tank to hold the resin through which the water is passed to soften it, all have a tank to store and dissolve the salt for the regenerating brine and all softeners regenerate automatically. There are various ways in which softeners determine when to regenerate – some are fitted with a timer and some regenerate after a pre-set volume of water has been treated.

A Personal Demonstration from your own tap!

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We would be delighted to show you exactly how our water softeners work
from your own kitchen or bathroom. Nothing’s better than experiencing
the benefits of soft water first hand.

Our team of friendly experts are punctual, polite and can answer all
your questions – as well as assess your plumbing set-up and advise on
different softener systems.

Please be assured that no hard-selling is involved – we believe our
product speaks for itself and are happy to offer a demonstration with
no pressure or expectations at all.

All you have to do is fill out the form on this page and we will be in
touch to arrange your personal demonstration – which can be anytime
during weekdays or Saturdays (including evenings).We look forward to seeing you soon.